Account Management

Your dedicated ‘The Word Telecom Account Manager’ provides a proactive and professional service, offering a single point of contact for all your business communication needs.

Monthly billing analysis and regular service reviews ensure you are on the most cost effective tariff, while we help you make the most of your investment with the latest software fixes and feature upgrades.


FIELDMOTION is a workflow management software solution that is aimed at reducing unnecessary paperwork. Their Workflow Management Software does this on an employees mobile device.

FIELDMOTION’s workflow management solution minimizes reliance on IT, this means even non-technical users can be quickly set up and remain self-sufficient in creating digital forms with their simple drag and drop feature all in a simple to use graphical user interface.

Above all, we work with you to understand the unique demands of your business and tailor a solution to match.

Microsoft Office 365

This cloud-based suite of software combines the latest versions of familiar Office apps and powerful communication tools with telephony and connectivity services from Vodafone.

Highly scalable, with flexible plans that grow with your business, Office 365 enables staff to work securely and effectively over smartphone, tablet and desktop (PC and Mac) whether they are at home, in the office, or on the move.

Features include:

Office applications

  • The latest full versions of apps such as Microsoft Outlook, Word, Excel, PowerPoint, OneNote, Access and Publisher (depending on selected package).

Email, calendar and contacts

  • 25GB mailbox, shared calendars, contacts and tasks.
  • Email access on most mobile devices including BlackBerry, iPhone, Android, Nokia and Windows phones.

Collaborative working

  • Share and store important documents, presentations, task lists and schedules.
  • Work effortlessly with partners and customers by creating sites to share information securely.

Instant Messaging and online meetings

  • Instant messaging and presence.
  • PC-to-PC audio and video calling, online meetings with PC-audio conferencing and screen sharing.
  • Click to communicate from within Outlook, SharePoint and other Office apps with Microsoft Lync Online

Lync Integration

Microsoft Lync is an integrated communications tool that offers ‘click to call’ capability, enabling users to make and receive phone calls on any device using their existing fixed or mobile numbers. It also provides instant messaging, calendar integration, video conferencing and screen sharing. Fully integrated with Vodafone One Net, Microsoft Lync makes it easier than ever for employees to keep in touch wherever they are.

Coverage-Enhancing Solutions

Keep connected wherever you are with coverage-enhancing solutions from The Word Telecom.

Signal Boosters
Ideal for frustrating signal blackspots such as basements or parts of the countryside, Vodafone Sure Signal, EE Signal Box and O2 Boost Box all use your broadband internet to create a 3G signal which multiple phone users can access at the same time in areas where you previously had limited or no signal.

WiFi Calling*
EE now enables you to call and text through your home or office WiFi connection. Available on pay monthly small business plans, the service does not even require a special app – you just connect to WiFi and use your phone as normal.

*Only available on certain handsets.

Mobile Device Management (MDM)

The “bring your own device” approach to employee mobiles is increasingly common. This presents a challenge to implementing company IT policies and enterprise security. With MDM solutions however, you can manage both company and employee-owned mobile devices remotely, allowing staff access to internal networks without compromising security.

MDM software can simultaneously distribute applications, data or configuration settings to all employee mobile devices. You can limit access to social media, prevent the installation of unapproved apps and even specify which internet browser is to be used.

It also helps ensure business continuity. For example, if a server outage meant staff mobiles required a new VPN profile, an MDM solution would allow that profile to be pushed out to all devices at once, avoiding the time-consuming process of configuring each handset individually.

To match your needs, budget and required integration with existing infrastructure, The Word Telecom offers a variety of MDM solutions, including Vodafone Secure Device Manager and MaaS360.

VSDM is a suite of services that allows employees to work where they like on whatever device they prefer without compromising on security or regulatory compliance requirements. With a simple yet powerful web-based portal you can oversee all your devices and the connections they make, reducing asset management costs and mitigating risks associated with mobile working.

MaaS360 is a quickly deployed cloud-based solution, offering comprehensive visibility and control across mobile devices, applications and documents. Administrators can rapidly configure tablets and smartphones for enterprise access and secure corporate data, and manage the entire mobile device lifecycle through a single screen.

Travelling Abroad

Using your phone abroad has never been easier or cheaper. The Word Telecom offers a range of options and price plans to suit every business traveller, with SMS, calls and data available at simple, low prices.

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