About Us

The Word Telecom has provided businesses in the South West and beyond with mobile solutions since 1987. In 2012, The Word Telecom became the mobile division of Pinnacle, a London-based IT and telephony company, and together they now offer the complete technology solution.

Our shared values:

  • Be exceptional, continuously improve – Always exceed customer expectations by working hard, adapting to change and investing in staff training.
  • Be an expert, embrace technology – Specialists in all the solutions we deliver, creating real value through innovation.
  • Be fair and ethical – Work in partnership with our customers, building relationships based on trust and mutually positive outcomes.

We are committed to delivering exceptional service to businesses of all sizes, in all sectors. Every day we strive to improve, embracing the possibilities of new technologies and working in partnership with our customers to not just meet their expectations but to surpass them.

Our history


  • Foundation:

    The Word Telecom is founded in 1987 to provide general telephone equipment


  • Expansion:

    The company begins to diversify into mobiles and opens an office in Salisbury and one in Bath

    In 2012, The Word Telecom is acquired by Pinnacle, a London-based telephony and IT company

    In 2013, the Bath office relocates to Bristol due to expansion

  • Vision:

    To continuously surpass customer expectations, realise employee potential and become the ultimate choice for businesses seeking one provider for all their technology needs.

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